Phone.com™ services that include Address Book allow the storage of all your contacts in one organized location. When your contacts are kept on file, you can assign rules to specific callers and route them to different features such as personalized menus, queues when available or your voicemail service, extensions, and more.

When callers dial your Phone.com Virtual Office number outside of your business hours, they are greeted with a message stating Thank you, office hours, and a menu of message options.

The Phone.com Adapter or ATA is used to connect an analog phone to a VoIP service.  The Adapter connects from one side to a free output of your Broadband (Internet) router and from the other side to an Analog Phone or a base station of a cordless phone.  The ATA is an optional add-on to Virtual Office, and is included with Home Phone plus.

With Phone.com phone services, you are free to select a number in your local calling area or anywhere else in the US.  Phone.com also allows you to transfer your existing number to your account.  Each plan includes at least one phone number. Additional numbers can be added to your plan for an additional charge if you use Virtual Office.  Some of our phone services like Virtual Office also support Global Numbers and enable you to add numbers overseas from about fifty different countries around the world.

Use this feature to block incoming calls from unwanted callers.  The call blocking feature can be activated during a call using [*9] to block or unblock a caller as an in-call feature, by using the Control Panel and navigating to the Inbox or Call Log screens, or by invoking the Call Blocking page from the Numbers tab in Virtual Office.

Phone.com™ Call Forwarding allows you to direct calls to single or multiple phone numbers, including your home, office, mobile or any phone worldwide.  Phone.com services also allow for forwarding based on Caller ID or Schedules.

Call Handling Rules provide for advanced scheduling and routing options for incoming calls.  Using the Call Handling Rules, you can route incoming calls to a single destination or different destinations based on the day and time the call is received through the Internet phone system. It’s all up to you!

Call logs allow you to view all incoming, outgoing, fax calls and missed calls along with the date, time and any applicable charges from within your Phone.com (R) VOIP phone service Control Panel.  You can also download the call logs to a CSV file (that can be used in excel or similar programs).

You can record incoming calls to your Phone.com number. You can also record calls you initiate from the address book and the “Place a Call” button on your control panel.  To listen to a recorded call, visit the Call Logs section of your account after the call has ended.  Locate your call in the list of Call Logs and press the green “Play” arrow to the right of the selected call to play the recording.

Know who is calling and choose to accept or reject their call with the press of a button!  Ring, ring! You receive a call to your Phone.com number which forwards to your cell phone.  When you answer, you hear “You have received a call to [Your Phone.com number] from [the caller's number]. Press 1 to accept. Press 2 to reject.”

Call Transfer is an in-call feature, allowing you to transfer any incoming call to another phone number at the press of a button. The call transfer option includes making an attended transfer.  At any time during an incoming call - Press (*)(2) to activate attended transfer of the call to another party - hang up, the incoming caller and the dialed number are connected. The outbound call is logged in your call logs.

Incoming calls can be Voice Tagged based on the number or the extension the caller dials.  Voice Tagging is part of the advanced features of different Phone.com services and it enables you to specify via text (using our Text to Speech system) a vocal message that will be associated with an extension or menu selection and will be announced to the recipient who answers the call.

Call Waiting works just like the call waiting feature available with a traditional telephone service, when a second call comes in while you are on an ongoing call, you will hear a beep to indicate the call waiting.  By using the Flash Hook button on the phone or a quick on-hook off-hook, the phone will switch between the two calls.

Phone.com Caller ID enables the phone number of the calling party to be displayed on your phone.  Text Caller ID information is fetched by us from a national database of Text Caller IDs as per the Caller’s phone number. Not all carriers from which callers call you, update the records of that national database, hence the text we display may not always reflect the actual name of the business or the person calling.  Phone.com allows users dialing out to select the Caller ID that will be shown on the phones of the people they call.

Caller ID Block, is often used to define hiding of your caller ID on outbound calls, or blocking incoming calls based on the caller ID.  To block caller ID on out bound calls you can go to your control panel and under “General Settings” set the caller ID to “None” or to any of the available numbers that are associated with the account.

You have two phones—your home-based business phone line and your personal cell phone. But, you only want to provide others with one general number. When non-clients call your line, they are routed to your Phone Menu (Menu is available only for business services such as Virtual Office), a special greeting or infomercial, or even to your home number when your actual clients dial-in to your Phone.com (R) number, a rule directs them to your office business line and if you cannot answer, to your business voicemail. When your children call from their cell phones, their numbers are recognized through the virtual phone system and their calls are routed to your personal cell phone, no matter what time it may be.

Just like a calling card, you can use your Phone.com™ account to place calls to any number in the US and overseas.  To place a call, call your number listen to a prompt (or Voicemail prompt) and press *, then enter your extension password.

A chatcall is a personalized audio message that you send to your friend’s phone using our automated messaging system.  When your friend answers, they will hear the customized message you created just for them!  Our chatcalls service is simple and fun! Enter your Name and Email Address into the boxes provided. Then, select a pre-made intro to greet your friends followed by your customized message. Select one of our many voice tones to say your message then Preview your fantastic chatcalls! You can choose to send your chatcalls right away OR select a date in the future.

Some of The Phone.com™ services such as Virtual Office or Virtual Number, support Click to Call Button (widget) that allows visitors to your website, blog, auction or any online document to place a call directly to you without having to dial your number.

If you own a Phone.com ATA or IP Phone, Phone.com provides Basic 911 coverage nationwide and E911 where available.

Save money, time and paper using Phone.com’s Send Fax through your online control panel. Our Internet fax system lets you upload your document easily from your computer in a variety of accepted file types (bmp, gif, jpg, pdf, txt, doc, xls and html) and send to any working fax number with the click of a button!

Personalize your Phone.com™ phone service with custom greetings, messages, music, menus (with Virtual Office) and voices by uploading your own audio files. A personal or professional phone greeting can also be recorded directly from your phone using our Click-to-Record feature which dials your telephone number or by recording through your Phone.com™ account.

By using the greetings controls on your control panel you can add any music file and designate that file as an optional music on hold file.

Select from a variety of professional, high-quality music tracks that will play while callers are on hold and while waiting in a queue with our Virtual Phone System.

In call features are operational anytime during an incoming call to a Phone.com (R) phone service and allow you to perform the following operations;  [*2] Attended Transfer, [*2] Transfer to Voicemail, [*8] Placing a Call on Hold, [*7] Call Redording, [*9] Call Blocking/Unblocking. 

Phone.com enables you to block and unblock outbound international calling with its business and home phone plus services.  The feature is configurable only by contacting our 24×7 support team using 611 or our support number.

Phone.com (R) services with International Calling can dial phones in any country. You can also forward incoming calls to any number with our international phone service.  Phone.com offers attractive international phone call rates.  Note that calls to Canada, France, Germany, Italy, Netherlands, and the United Kingdom are included in your basic package at no extra charge (so there is no difference forwarding a call to a US number or a number in France).

We bet you have had the same phone number for a while. Now, you want to try a better and more economical phone service, but you want to keep your phone number.  With Phone.com you can!  Keep it easy by transferring your existing number to Phone.com!

The Phone.com™ account management portal allows you to manage your account, configure services, and even view received calls, missed calls and dialed calls.

Any Phone.com™ subscriber may now Click to Call any contact within the Address Book in the Online Control Panel, or by dialing into they Voicemail and placing an outbound call.

Phone.com – Rewards provides for a unique pricing plan. The plan enables you to reduce your low base price of a plan and move to a FREE plan or even accumulate credits.  It is simple, you can reduce your monthly cost starting with the first referral you make for all services that include the Phone.com – Rewards option.  Refer more friends and start earning Phone.com credit every month. Each referral earns you $1 US in phone.com credit each month! Encourage your friends to refer their friends so they can earn as well.

If you have a physical device from Phone.com you can take your phone service with you when you travel.  Simply pack your telephone adapter or IP Phone. As long as your have access to a broadband Internet connection, you can still make and receive calls on your Phone.com number. Note that some International locations require adapters to support U.S. power supply and telephone cable standards.

The Phone.com service listed on the top of this page, support greetings. Greetings can be set by using call handling rules, to greet callers with different greetings or music when they dial in. Different greetings can be set for different schedules or different caller.  Greetings could be created using Text to Speech, your own voice or using a professional voice from our voice production store.

Schedules allow you to set actions for each phone number in your system based on the day and time a call is received.  A call received during business hours can be set to have your normal Greeting while a call recived after business hours can be set to to have your After-Hours Greeting.

For Phone.com – Virtual Office, one can add additional numbers like toll free numbers global numbers and numbers in different area codes, and add new physical devices currently Analog Telephone Adapter (ATA) and soon to come Business IP Phones. You can also add a second line to an existing activated Phone.com ATA you already own.

Receive an SMS text notification of new Phone.com™ Internet voicemail to your mobile/cell phone.  Within your Voicemail Notification Settings or Voicemail and Fax Notification Settings, you have the option of receiving a text (SMS) notification to your cell phone.  Simply check the box located in the Voicemail Notification Settings then enter your number and carrier.

911/E911 – Emergency Calling, 411 – Directory Assistance (Dialing 411 from a Phone.com phone connects a caller to a live operator. 411 calls are not free, 711 – Relay Call (711 is an abbreviated dialing for Telecommunications Relay Service (TRS)), 611 – Customer Support (Will call Phone.com customer support available 24×7.

Text to Greeting is beneficial for a variety of Personal or Office uses.  Text to Greeting allows you to type your script, select a voice, add sounds and preview then upload to your Phone.com account.

Text Voicemail gives you the ability to read your voicemail rather than listen to the actual message. Your voicemail message is converted by a team of transcribers from voice to text then emailed directly to you!

With Three-Way-Calling, you are able to connect with two other parties at the same time.  When receiving a call or dialing out from a phone.com phone which is connected to an ATA (Analog Telephone Adapter) you can use the key called “flash” (or by taping the On-Hook Off-Hook lever on the phone) to place the current call on hold and dialing a second call by dialing the number and pressing # at the end.  After the second call is answered you can tap the flash button again to connect the two calls and yourself to a three way call or conference.

Phone.com offers unlimited calling plans based on the type of service you have. Unlimited calls include calls within the US and also to select international destinations as published on our website.

Phone.com (R) provides you unlimited access to messages by phone, through email as well as online!  Our voicemail services allow you to access messages through your account and, with the press of a button, play the messages back conveniently through your computer!  For instant notification of new voicemail, we can send an email directly to you, including the actual message along with it.  You will be able to forward Internet voicemail to friends and family as an email attachment or even save them to your PC’s hard drive for future reference.

Listen to your Phone.com™ voicemail from any computer with Internet access by logging into your account.  For instant notification of new voicemail or faxes, we can send an email directly to you, including the actual message/fax along with it as an attachment.  Messages and faxes can also be downloaded from your account and saved to your computer.

Customers who sign up for our Virtual Number service are required a monthly fee of $4.88 (+ tax). This gets you a phone number (one local area code) plus 250 minutes of use. There are no sign up fees. If a customer exceeds 250 minutes, each additional minutes cost 3.9¢, however, we guarantee that your base monthly bill will not exceed $18.88.

We offer Toll Free phone numbers with no additional setup fees. Or, you can search for Vanity 800 phone numbers (eg. 888-582-GOAL).